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Ferro, E., J. R. Gil-Garcia, and N. C. Helbig, "The Role of IT Literacy in Defining Digital Divide Policy Needs", Government Information Quarterly, vol. 28, no. 1: Elsevier Inc., pp. 3–10, 2011.
Ferro, E., B. Caroleo, M. Leo, M. Osella, and E. Pautasso, "The Role of ICT in Smart City Governance", International Conference for E-Democracy and Open Government (CeDEM), Krems (Austria), 2013.